Senior Manager / Director — Enterprise BI/AI, Data & Digital Transformation
Jyoti Phogat
Enterprise BI & AI Data Leader with 10+ years architecting GenAI/LLM solutions, MLOps frameworks, and scalable data platforms across automobile, logistic, insurance, retail, manufacturing and public-sector-adjacent organizations.
Strategic BI/AI Roadmaps · Enterprise Data Platforms (Snowflake, Databricks, Azure) · MLOps & Governance · Scaled Adoption
About
Professional Summary
I am a Data Strategy, BI/AI Transformation leader with 10+ years of experience delivering enterprise analytics, BI modernization, data governance, and BI/AI-enabled decision systems across retail, logistics, finance, higher education, automotive, and consulting environments.My work sits at the intersection of business strategy, data platforms, analytics adoption, and operational execution. I have led Qlik Sense/QlikView, Tableau, Power BI, SQL, Python, AWS, Azure, Snowflake, ERP, CRM, WMS, and Salesforce-integrated initiatives, building executive dashboards, governed data models, automated reporting, and cross-functional analytics solutions.I am now targeting leadership roles in Business Intelligence, Data & Analytics, BI/AI Adoption, Data Governance, and Analytics Transformation where I can help organizations turn fragmented data into trusted decision intelligence..
10+
Years Experience
25+
Dashboards Built
99.9%
Data Accuracy
40%
Efficiency Gains
Career
Work Experience
Manager Application and Infrastructure Development
Arhaus · Boston Heights, OH- ▸Enterprise Data Strategy, Governance & Stakeholder Management: Architected and executed the enterprise BI/AI and data strategy for a 25+ dashboard BI platform, aligning data initiatives with C-suite priorities to improve reporting efficiency by 30%; served as trusted advisor to executive stakeholders on BI/AI/data enablement and governance.
- ▸Platform Engineering, Infrastructure & Vendor Management: Established ITIL-aligned governance across Azure/AWS/Snowflake and core business platforms (ERP, WMS, accounts and finance systems), sustaining 99.9% uptime and 99.7% data accuracy for 500+ users.
- ▸ML Delivery & Cross-Functional Leadership: Orchestrated cross-functional BI/AI enablement initiatives deploying real-time API data pipelines from CRM, ERP, WMS, and e-commerce systems, reducing retail channel losses by 12% and fulfillment latency by 55%.
- ▸Operational Scale, Capability Building & Change Management: Directed platform infrastructure expansion, increasing system capacity by 40% without incremental operational cost; led change management, workforce readiness, and cross-team communications to support scaled adoption.
Teaching Assistant Manager – Business Analytics & BI/AI
Kent State University · Kent, OH- ▸Business Analytics & Modeling: Led predictive modeling and student analytics initiatives across 400,000+ learner and program records, applying responsible BI/AI practices (A/B testing, segmentation, churn modeling) in SAS and Python to inform a 15% strategic reallocation of academic support and program budgets.
- ▸Data Engineering for Learning Platforms: Managed cloud data pipelines (AWS S3, Redshift, Python, SQL) feeding student success and engagement datasets into analytics environments, achieving 99.8% production reliability and supporting data readiness and auditability standards for regulated education and research settings.
- ▸Student Journey Analytics: Delivered omnichannel learner analytics across multiple student-facing platforms using Tableau, Adobe Analytics, and SAS, contributing to a 5% reduction in early-course dropout and an 8% increase in term-to-term retention through data-driven interventions.
- ▸BI for Academic & Program KPIs: Designed and standardized 10+ Tableau dashboards integrated with AWS Athena and SAS outputs for key academic and operational KPIs, reducing manual reporting effort by 8 hours/month while improving traceability, data lineage, and transparency for faculty and program leadership.
Senior Manager, Data Scientist
Cognizant · Remote- ▸Analytics & Modeling: Led predictive modeling and customer analytics engagements for 400,000+ insurance customer records, applying responsible BI/AI practices (A/B testing, segmentation, churn modeling) to inform a 15% strategic reallocation of program budgets.
- ▸Data Engineering: Managed AWS data pipelines (S3, Redshift, Python, SQL) in an Agile environment, achieving 99.8% production reliability and supporting data readiness and auditability standards for regulated healthcare and government environments.
- ▸Customer Analytics: Delivered omnichannel analytics across three customer-facing programs using Tableau and Adobe Analytics, contributing to a 5% reduction in new-user churn and an 8% increase in retention.
- ▸Customer Analytics: Designed and standardized 10+ Tableau dashboards integrated with AWS Athena for KPI tracking, reducing manual reporting effort by 8 hours/month while improving traceability and data lineage.
BI Technical Consultant
BMW – Pragmasys Consulting · Remote- ▸Intelligent Automation: Designed and deployed an BI/AI/NLP-powered customer automation engine integrating intelligent agent capabilities with analytics workflows, reducing service desk ticket volume by 25% while improving operational efficiency and client outcomes.
- ▸Predictive Analytics: Led predictive modeling and customer analytics engagements for enterprise clients, increasing Customer Lifetime Value (CLV) by 10% and driving measurable revenue growth.
- ▸Modernization: Led enterprise reporting modernization, transitioning manual workflows to automated Qlik Sense and Tableau solutions and improving resource efficiency by 40%, establishing a scalable delivery methodology applicable to public-sector modernization programs.
Software Engineer – Data & BI
HCL Technologies · India/Remote- ▸Executive Reporting: Led C-Suite BI reporting and strategic analytics delivery supporting Global Supply Chain Management and Finance, operating across complex, multi-stakeholder, enterprise-scale global business units.
- ▸Data Platform Engineering: Directed data warehousing and engineering modernization across critical enterprise systems (WMS, OMS, SCM), including cloud and data migration projects spanning Hadoop, Azure, and Snowflake.
- ▸Process Excellence: Championed data-driven process automation and continuous improvement under CMMI Level 5 and Six Sigma frameworks, demonstrating delivery rigor applicable to government contract performance standards.
BI/AI Systems & Analytics Consultant
Freelance · Remote- ▸Automation & EdTech: Deployed BI/AI-driven workflow automation for Arora Writers' book launch campaigns using MCP and built StatMentor, a BI/AI-powered statistics/inference learning tool with a university partner.
- ▸Retention Strategy: Advised tech/EdTech brands on churn diagnosis and retention strategy redesign.
Academic
Education
Credentials
Certifications & Compliance
PMI – Data Strategy & Governance
Project Management Institute certified expertise in enterprise data strategy, governance frameworks, and data lifecycle management.
PMI Essentials – M.O.R.E. Maximizing Project Success
Project Management Institute credential focused on maximizing project success through Managing, Organizing, Realizing, and Engaging principles for strategic project delivery.
PMI – Project Management
Project Management Institute credential covering end-to-end project planning, execution, risk management, and stakeholder alignment.
Six Sigma Fundamentals
Data-driven process improvement methodology for achieving operational excellence and reducing variability across business processes.
Zero Trust Security
ISO-grade Zero Trust architecture implementation — never trust, always verify — applied across enterprise data pipelines and access controls.
SOX / ISO / NIST Compliance
Sarbanes-Oxley financial controls, ISO standards alignment, and NIST cybersecurity framework implementation across enterprise data environments.
ITIL Framework
IT Infrastructure Library framework for IT service management and operational governance.
CMMI Level 5
Capability Maturity Model Integration – highest level of process optimization and continuous improvement.
Credentials
Licenses & Certifications
16 licenses & certifications earned
Building AI Agents: From Zero to Production by Microsoft
Issued Apr 2026
Agentic AI and Autonomous Development
Issued Apr 2026
Business Decision Making
Project Management Institute
Issued Nov 2024
ID: 774df5de...cd70c
Removing Noise and Bias from Strategic Decision-Making
Issued Nov 2025
Six Sigma Foundations
Issued Oct 2025
Data Strategy
Project Management Institute
Issued Dec 2025
ID: 0b2143bb...e02
Expertise
Technical Skills
Domain Proficiency Radar
BI & Visualization
95% avgWorkflow Automation
Voice & Video AI
Thought Leadership
Books & Publications
Members Only
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Get in Touch
Let's Connect
I'm always open to discussing new opportunities, collaborations, or how data-driven transformation can elevate your organization.